• Memberships are charged fortnightly and payments run super early in the morning (1am), so please chose the day after your pay day to ensure successful payments.
• Membership fortnights are from payment date, you can check this under My Memberships section in your Punchpass.
• Unsuccessful payments automatically suspend booking ability until payment is made. The system will automatically continue to retry payment, and fortnightly timing will progress as normal. It is important to note: this is not a pause.

• We offer minimum two week and maximum four week pause, every six months for our Membership crew. In addition to specific Medical options.

  All pause enquiries must be emailed to  [email protected] prior to required time. 

• Cancellation - requires 2 weeks notice, due to how the system processes payments. 
• Wanting to cancel, pause or change between memberships? Make sure you email [email protected], so you don't accidentally end up with two running at the same time. 😊

Classes:

• Classes do not roll over.

Book & cancel via Punchpass, 

^{See individual memberships for full terms and expiry of each.} 

• Passes offer you a discounted class rate, and are set up with generous expiry dates. 
• Most passes activate on first use, or if a class is booked & not cancelled outside the 5hr cancellation window. This means you have 12 months from purchase to begin using them, and once begun the expiry date on the individual pass starts. There are a few exceptions that activate on purchase so please check individual pass descriptions. 

• For example: brought a 10 class pass? Once activated you've got 3 months to use it, which means you only need to get to one class a week to use them all. 

• We know most people want to use it straight away so some passes DO activate on purchase.
• Due to the discounted rate there are no extensions offered on our pass expiry. 

See individual passes for full terms and expiry of each.